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FIND THE RIGHT ANSWERFrequently asked questions

Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease. Which trip is right for me? What do I do about visas? How much do I tip? Should I have banh mi or pho for lunch? For questions frequent and otherwise, this is the spot.

Choosing a tour

Trip style

Which style of trip is right for me?
World of Passepartout-Holiday Solutions has 4 basic categories of tours: adventure, cultural, marine and interest. Click here> TOURS >to choose your ideal tour based on your preferences.

Travelling with children

Does World of Passepartout-Holiday Solutions offer family tours?
W.P-Holiday Solutions offers a wide variety of Family Tours all over the world. Depending on the destination, there may be a minimum age recommendation.

Travelling in a group

Can I do just part of a tour?
Joining a tour later or leaving a tour earlier is OK, but your money will not be refunded for the time missed. W.P-Holiday Solutions would assist you if something unexpected occurs.

Can I make any changes to the itinerary of my tour, either before or during the tour?
Group tour itineraries cannot be changed for individual travelers, but W.P-Holiday Solutions can certainly help you create a customized tour for you or your group.

Can I add an extra night at the beginning or end of my group tour, either before or during the tour?
Of course, you can! Just ask your W.P-Holiday Solutions agent at the time of booking.

Solo traveling

Is it OK that I’m a solo traveler?
Sure, it is a good way to meet new people with the same interests as you!

If I am travelling solo, will I be charged a single supplement?
Yes, you will be charged a single supplement according to the hotel policy.

Are W.P-Holiday Solutions trips suitable for LGBTQI travelers?
Everyone should feel comfortable when they travel with W.P-Holiday Solutions and we know that many of our travelers are part of the LGBTQI community. It’s important for our travelers to be aware of the local laws and customs in the destinations we visit as some countries have laws that discriminate against LGBTQI people. We recommend you visit Equaldex and/or Smartraveller before you choose your trip for up-to-date advice and information about LGBTQI-related laws.

Types of rooms

Can I reserve a single or triple room?
Rooms are based on a twin-share basis. An extra fee would be charged for a single or triple room request.

Food, drink and dietary requirements

I have a special diet or allergy, will they be catered for?
Please let us know in advance of any special diets or allergies when booking your tour, so your guide will be able to pass on this information to those responsible for your meals.

What will the food be like on my trip?
New tastes are one of the best experiences while traveling to unprecedented places. A wide variety of local cuisine will not leave you hungry. Our flexible itineraries will enable you to eat with your group or you can branch out on your own.

Can I drink the water in the destinations I visit?
In some destinations it may not be wise to drink the local water. The hotel receptionist will let you know about this.


Before you depart

Where do I find my essential trip information?
Where do I find my trip notes?

How do I obtain W.P-Holiday Solutions Trip Information with full details of my trip?
Once your tour is booked, we will provide you with your exact itinerary.

Travel insurance

Do I need travel insurance?
Travel insurance is compulsory for all travelers and should be taken out at the time of booking. You must provide proof of your travel insurance on the first day of your tour; you will not be able to join the tour without it. W.P.-Holiday Solutions will be able to assist you with this.

What does my policy need to cover?

Visa information

How do I find out about the visa requirements for the trip I am interested in?
W.P.-Holiday Solutions recommends that travelers check with their local embassy as visa rules can change without warning. Embassy sites in your home country will always have information about requirements, visa costs and will provide the required forms.

Please contact the relevant local embassy to organize your visa/s.

Do you help with Visas?
W.P.-Holiday Solutions can’t assist in the actual application of visas, but you can do this through the embassy.

My application says I need a letter of invitation or other supporting documentation, do you provide these?
There are certain destinations where you will need support documentation from W.P.-Holiday Solutions in order to apply for your visa. We will advise you about these documents, if they are necessary.

Safety and medical information

I am concerned about the political stability of the country through which my trip will travel.
The safety of our passengers, leaders and operators is a major priority for W.P.-Holiday Solutions. With this in mind, we monitor world events very closely and W.P.-Holiday Solutions makes operational decisions based on informed advice from a number of sources. We will either cancel the W.P.-Holiday Solutions operated tour or reroute the itinerary to avoid the areas concerned.

How safe are my belongings while touring?
While W.P.-Holiday Solutions takes all the needed precautions to make sure your belongings are safe, we will travel to some places that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too!

What is the best way to carry money?
We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used.

Will refrigeration be available for medicines? e.g. Insulin
Refrigeration availability cannot be guaranteed. As a general rule, many of our city hotels provide access to small fridges; however, outside of this, especially when trekking or in homestay environments, you cannot rely on access to refrigeration. Please be sure to inform W.P.-Holiday Solutions if you are traveling with medication that requires refrigeration.

Are there medical and vaccination requirements?
Medical and vaccination requirements are different between countries and as we are not medical practitioners, we unfortunately cannot advise on this issue. Please see your doctor for details and advice about current vaccination requirements.

What if I get ill or injured on the trip and unable to continue?
Our guides are trained to deal with these situations and we will try to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will assist you to find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or to continue on your journey. Your travel insurance, which is compulsory on all our tours, should cover any costs incurred if illness occurs.

What should I bring?

What type of luggage do you recommend I take?
On most W.P.-Holiday Solutions tours you will be required to carry your own luggage, sometimes up stairs and on and off
transport. We therefore recommend you bring only the essentials for your convenience.

Will I be able to store excess luggage at the starting point hotel?
Most starting point hotels can hold your excess luggage for you; however, this is at your own risk. Sometimes a small fee is charged for this service. Of course, this is only an advantage if your tour will end at the same hotel.

What kind of clothes and footwear should I take on treks?
On a more physical trip, hiking boots are definitely recommended. Otherwise, comfortable walking shoes or sneakers are advised. Please also check before traveling for local weather conditions to know what type of clothes are suitable.

What essential documents do I need to take?
It’s very important that you always travel with your current passport, visas, travel insurance and W.P.-Holiday Solutions documentation.

On your trip

Arrival information

What time can I check in at my arrival hotel?
Check-in times can be different from hotel to hotel and region to region. Generally, they are between 12pm. and 2pm. If you happen arrive earlier, you’ll be able to store your luggage at the hotel and head out to venture on your own for a couple of hours.

Can I request an early check-in?
We cannot confirm an early check-in, but our W.P.-Holiday Solutions team can help you book a night of pre accommodation at the same hotel. If you don’t want to pay for the extra night, you can try your luck locally (they may let you in early if the room is free) or you can store your luggage.


Can I opt out of certain activities if I want to?
If you wish not to participate in certain activities, that is OK. The only exception to this is when we are traveling or trekking from one destination to the next. If you choose to opt out of and activiity that is included, you will not be reimbursed by W.P.-Holiday Solutions.

Is there any free time?
W.P.-Holiday Solutions encourages its travelers to explore at their own pace. We will give you options of what there is to do.

What if I arrive late and miss part of the trip?
Contact W.P.-Holiday Solutions if you know in advance that you will arrive late. We will give you the information and we will leave instructions at the hotel’s reception for where to meet your group that night or the next morning.
If you are late due to unforeseen circumstances or flight delays, please call the emergency contact number we will provide you. W.P.-Holiday Solutions cannot reimburse you for any portion of the trip unused, but this can often be claimed on your travel insurance.


Can you provide me a list of places we are staying at?
Yes, of course. The list will be included in your itinerary once your tour is booked.

What standard of accommodation should I expect?
The standard of accommodation depends on the Trip Style you have chosen.

Is accommodation air-conditioned/ heated?
We want our clients to be as comfortable as possible so when you are headed to a hotter climate, it is likely that you will either have a fan or air-con.

Keeping in touch with home

Will I be able to communicate with family and friends?
Many hotels and public places now have WiFi so you will be able to keep in touch. In remote places like the Sahara, it might not be as easy. Your guide will usually let you know before you leave a place so you can send an email or two. Phone cards are easy to get but you need to make sure your phone is unlocked before you travel. There are also internet cafes in some places.

How can friends and family contact you?
If your family or friends cannot contact you in an emergency by phone or email, they can get in touch with W.P.-Holiday Solutions directly.
Emergency contact details will be provided at booking confirmation.

Will my mobile work?
Mobile phones may not work in some of the out of the way destinations because of low coverage. Call your phone provider before you leave to get their advice on coverage and costs. Sim cards can be purchased cheaply – just make sure your phone is unlocked.

Will I get internet coverage?
Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travelers the old-fashioned way.

Will I be able to charge my electrical appliances?
In most places you will be able to recharge your appliances at the hotel (mobile phone, lap top, etc). We advise you bring a travel adapter with you. On our land trips, most vehicles come with their own power supply and you should be able to recharge there. Be sure to bring an extra camera battery just in case.


What type of ground transportation is used?
If it moves there’s a good chance you’ll be riding on it. The type of transport used depends on your trip style.

Tipping information

Is tipping commonplace in other parts of the world?
In most places tipping is expected. Ask your guide about the local custom and advice on how much is recommended at restaurants, hotels, etc.
At the end of your tour, if you’re happy with the service you received, a tip is appropriate but not compulsory. We hope that W.P.-Holiday Solutions satisfied your expectations and hope that we can be of service for your future travels.

Website problems

What do I do if I am unable to open a link on the W.P.-Holiday Solutions website?
If there is a problem with our web site, please contact us and we will get to the issues as soon as possible.


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Syntagma, Athens
105 57, Greece
Phone: +30 210 322 0382

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